While we hope that you are always satisfied with your MADE purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below:
- Returns must be made within 14 days of your receipt date for a refund.
- We regret that we do not refund original shipping costs with the return.
- Please note on the front side of your receipt or packing slip the reason for your return.
- Please mail your return to:
3001 Morgan Ct, Apt 203
Vestavia, AL 35216
- You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
- Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
- All returns will be credited to the original credit card used at the time of purchase.
- Returns will be processed within 1-2 weeks of our office receiving your item.
Turnaround Time/Shipping Policy:
We strive for fast turnaround times, so you can enjoy your goodies! Please add order processing time and shipping time to estimate your expected delivery date.
Order Processing Time:
- General Items: 1-3 Business Days (not including delivery time)
- Preorder Items: 15 Business Days (not including delivery time)
USPS Shipping Times:
- Standard/Free Shipping: 1-3 Business Days (not including processing time)
- Pickup/Delivery: 1-3 Business Days (not including processing time). We will contact you to arrange pickup or delivery.
- If a faster delivery time is needed, please contact us at firstname.lastname@example.org.
ALERT: As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive. USPS is estimating 2-4 Business Days for our standard/free shipping. These are estimates only, and we have experienced longer delays.